Thursday, August 18, 2016

60 day guarantee

60 day guarantee

According to information in BBB files, Plexus Worldwide has complaints involving billing or collection, advertising, sales, refund/exchange, guarantee or warranty issues.

BBB reviewed the company’s website under “60 Day guarantee” and found the time period for the money back guarantee differs between how the business categorizes consumers.

Consumers are put in four categories: Ambassadors, Retail Customers, Preferred Customers, and Ambassadors Customers. According to the company, the consumer’s category determines the time period for the money back guarantee.

Complainants allege confusion over the different categories and what the terms of their guarantee actually are.

Additionally, consumers allege difficulty with the business’ auto ship program.

Consumers explain they may have continuous charges billed to them because the company never turns the auto ship off.

When the complainant is able to contact the company about obtaining a refund and/or returning the product, the business may deny their request.

At this time, Plexus Worldwide Inc. is responding and resolving BBB complaints.

What Plexus Worldwide claims on their website:

"Try our products at no risk. If you are a customer, and are not satisfied with our product, just contact Customer Care at 1-480-998-3490 within 60 days of purchase for a full product refund (shipping and handling excluded). We will issue a prompt refund. No hassles, no questions."

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